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Suzanne C. is an experienced design professional with a strong background in user experience and service design, currently serving as the Lead Online Instructor for Experience Design at General Assembly. Previous roles include Senior Consultant at Aplo, focusing on design research and experience design for Government clients, and User Experience Advisor at trelles.io, contributing to an AI startup's successful funding pitch. Suzanne held the position of Design Principal at [24]7.ai, leading initiatives to enhance customer experiences through AI and human insight. Additional experience includes impactful roles at Optus, syfte, Qantas, and Commonwealth Bank, with a focus on research, design consulting, and collaborative workshops. Suzanne’s educational qualifications include a Master of Design from UNSW and various courses in User Experience Design, underscoring a commitment to continuous learning in the design field.