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Heather Jones has a diverse work experience in customer support and technical roles. Heather started their career at Apple in 2013 as an AppleCare Technical Advisor, providing technical support for various Apple products. During their time at Apple, they also organized and facilitated team chats to promote peer-to-peer mentoring.

In 2014, Heather joined Uber as a Community Support Representative, where they delivered support to riders and partners through multiple platforms. Heather developed and led comprehensive training for a high priority queue, resulting in a significant reduction in first response time. Heather was recognized for their outstanding performance and received the CSR of the month award four times.

Since 2017, Heather has been working at Geckoboard. Heather initially started as a Support Engineer and later transitioned to become the Customer Success Team Lead. The specific start and end dates for their roles at Geckoboard are not provided.

Heather Jones pursued their education in a chronological manner. Heather first attended Arizona State University from 2011 to 2016, where they obtained their Bachelor's Degree in Film and Media. Following this, they enrolled at The American University of Rome, focusing on the study of Italian Cinema. Although the start and end years for this period are not provided, it can be inferred that they completed their studies at some point within their educational journey. Currently, they are attending Embry-Riddle Aeronautical University, expected to graduate in 2024 with a Master of Science (MS) degree in Human Factors.