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Jillian Penfield has a diverse work experience spanning various roles and industries. Jillian started their career as an Agency Manager at Avis Rent a Car and then worked as a General Manager at PETCO Animal Supplies. Jillian later joined Treeline Incorporated as a Consultant, specializing in sales recruitment. Jillian then transitioned to Aspect Medical Systems, where they worked as a Sales Analyst, providing performance analysis and data-driven insights. Jillian further enhanced their skills in sales operations at LogMeIn, where they held positions as a Sales Operations Analyst and Manager of Sales Systems. Jillian also worked at OmniGuide as a Sales Operations Manager, responsible for implementing and managing Salesforce and providing business analysis for strategic decision-making. Currently, they are working at RafterOne (formerly GearsCRM) in a leadership role, serving as the Director of Architecture for Sales Service and the Core Salesforce Platform.

Jillian Penfield obtained a Bachelor of Arts (B.A.) degree in Business Administration and Management, General from the UNH Peter T. Paul College of Business and Economics from 1998 to 2002. Additionally, they have obtained various Salesforce certifications including Salesforce Service Cloud Certified from Salesforce in January 2015, and Salesforce Certified Administrator, Salesforce Certified Community Cloud Consultant Certification, and Salesforce Sales Cloud Certified from Salesforce.com.