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Nelly Ponzo is a QA Specialist at GearLaunch, where responsibilities include monitoring customer service agents and guiding them to enhance skills in line with quality metrics. Previous roles at GearLaunch include Vendor Liaison Agent, managing customer requests and vendor interactions, and Customer Service Specialist, providing support and resolving issues through various communication channels. Prior experience includes serving as a Senior Recruitment Specialist at Human Quality, overseeing the recruitment process through screenings and interviews. Nelly Ponzo holds an education from Universidad Autónoma de Nuevo León.