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Vikki Sheavills has over 28 years of work experience in the customer experience and customer relations fields. Vikki began their career in 1993 at Northern Rock, where they held various roles such as Customer Service Manager, Campaign Manager, and Manager of the Direct Sales Contact Centre. In 2012, they joined Virgin Money as a Customer Experience Improvement Manager, where they were responsible for delivering the Improvement Plan against strategic goals, building brand advocacy, and providing customers with a unique customer experience. In 2020, they joined both Webhelp and TSB Bank as an Operations Manager. Currently, they are a Customer Experience Manager at GBB.

Vikki Sheavills has an educational background in business and finance. Vikki completed a Diploma in Management Studies from Northumbria University, a BTEC Diploma in Business and Finance from Derwentside College, and attended Stanley Comprehensive. Vikki also holds certifications in Lean from OEE Consulting, CeMAP - Certificate in Mortgage Advice & Practice - 1,2 & 3 from Chartered Institute of Banking & Finance - CIBF, CFSP - Certificate in Financial Services Practice from Chartered Institute of Banking & Finance - CIBF, and NVQ - Level 3 Management from National Vocational Qualifications.