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Shawn Tsai's work experience includes various roles in the capital markets sector. Shawn started their career at Four Seasons Hotels and Resorts as a Management Trainee in August 2013, and later worked as a Guest Relations Officer, Reception. In April 2015, they joined Gaw Capital as an Analyst, Capital Markets, and gradually progressed to become an Associate, Associate Director, and eventually the Director of Capital Markets, starting in July 2021.

Shawn Tsai pursued their undergraduate education from 2009 to 2013 at Cornell University. During this time, they completed a Bachelor's degree in Hotel Administration.