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James Brown is a seasoned professional in baggage operations management with extensive experience in the aviation industry. Currently serving as the Manager of Baggage Operations at Gatwick Airport since February 2023, James oversees the safe delivery of baggage processes and implements stringent housekeeping standards. Previously, James held roles at Gatwick Ground Services, including BHU Controller and Baggage Service Officer, where responsibilities included directing team operations, ensuring compliance with safety standards, and assisting passengers with baggage issues. Prior experience includes leadership positions at Aviator Airport Alliance AB and Swissport, focusing on reflight and rush baggage services. James holds a BTEC in ICT Practitioners from Oldham College and several GCSE qualifications.