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Matias Francisco is an accomplished professional with extensive experience in performance operations and customer experience management. Currently serving as a Regional Performance Operations Sr Analyst at PedidosYa since February 2020, Matias oversees operations across several Central American countries, focusing on unifying KPIs in sales, costs, labor, and customer satisfaction. Previous roles at PedidosYa include Performance KAM Sr Analyst and Trendy Performance Advisor, where Matias improved service quality for key account partners in Argentina. Matias has also worked in customer service management at IguanaFix and held roles in operational support at Rappi. Additionally, Matias has managerial experience in the entertainment sector as a Tour Manager at MAMBO and has held various customer-facing positions at Dean & Dennys, KFC, and Starbucks. Currently enrolled at Teclab Instituto Técnico Superior, Matias is advancing education in digital marketing.