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Paul Duffy's work experience begins with their current role as the Head of Customer Success at GatherContent by Bynder, starting in May 2019. Prior to this, they worked at JLA Ltd as a Senior Customer Success Manager from December 2017 to April 2019, where they were responsible for implementing customer health scores and playbooks for SME customers. From December 2010 to November 2017, Duffy worked at Benenden Health as a Sales and Retention Performance Manager, where they grew the team by 500% and generated over £4 million of recurring revenue. Before that, they were a Client Delivery Manager at GCL Direct from February 2006 to December 2010, during which time they managed an outsourced call centre and contributed to the company's growth by 100%. Duffy's earliest work experience listed in the data is as a Customer Account Manager at Spectrum Computer Supplies from February 2005 to January 2006.

Paul Duffy attended Thornton Grammar School from 1994 to 1997, although no degree or field of study is specified. In terms of additional certifications, they obtained the following: Product-Led Growth Fundamentals Certification Program from ProductLed in February 2021, Hubspot Inbound Certified from HubSpot in June 2020, and VRQ Level 4 in Leadership and Management from ILM. The obtained month and year for the Advanced Customer Success certification are not provided.