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Dana Ford is a seasoned professional in the mortgage and default operations industry, currently serving as a Senior Mortgage Default Business Process Analyst at Gateway First Bank since April 2020. Prior to this role, Dana held various positions at Gateway Mortgage Group, LLC from June 2016 to April 2020, including Supervisor of Loss Mitigation and Default Operations Quality Assurance Specialist. Dana's career began in customer service roles, with experience as a Patient Care Representative at The Orthopaedic Center from April 2009 to June 2016 and as a Receptionist at Hammond Animal Hospital from 2007 to December 2008. Educational background includes attendance at Lighthouse Christian Academy from 2001 to 2007.