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Laura de la Mar is an experienced trainer, advisor, speaker, and founder of Gastvrijheid in Bedrijf since January 2013, specializing in inspiring training sessions, interactive presentations, and coaching focused on hospitality leadership. As a professional speaker and author, Laura emphasizes cultivating loyal customers and hospitable employees, aiming for high customer satisfaction. Previous roles include expertise in hospitality training and project leadership at organizations like MindCampus and GUEST, and operational management at Deventer Ziekenhuis, where Laura implemented various hospitality initiatives. Laura's educational background includes certifications in behavioral sciences and change management, alongside a degree in Facility Management from Saxion University.