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Nick Hancock is an experienced operations and logistics professional with a proven track record in overseeing complex supply chain processes, strategic planning, and customer service operations. Currently serving as the Head of Operations at Garden Trading, Nick is responsible for operational processes, logistics strategy, and customer service across multiple sites and channels. Previous roles include Head of Logistics at Yours Clothing, where Nick implemented store replenishment solutions post-Covid-19 and navigated customs regulations, and Digital Logistics Manager at Arcadia Group Ltd, directing the distribution of millions of orders globally. With a strong foundation in carrier management at Sainsbury's and early career experience in operations support, Nick has consistently demonstrated expertise in driving efficiency, compliance, and growth within organizational frameworks. Nick holds a degree from the University of North London.