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Janell Tadajewski, CPXP, is a seasoned patient experience manager and coach currently serving at Garden City Hospital since July 2018, where interactions with patients, families, staff, and physicians are central to enhancing healthcare experiences. Prior to this, Janell held key leadership roles, including Service Center Manager at SEMCA, leading staff through organizational transitions while championing change management, and Assistant Director at Ross Innovative Employment Solutions, focusing on operations management, training, and client relations. Janell began a career in management as a Senior Account Manager at Staff Management, overseeing a large team and adapting to clients' evolving needs. Academic credentials include a Certificate in Patient Experience Leadership from The Beryl Institute and a Bachelor of Science in Personnel Management/Industrial Relations from Ferris State University.