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Mychael J. is a seasoned IT professional with extensive experience in technical support and system administration. Currently serving as a Contact Center System Administrator at Gant Travel since April 2023, Mychael previously co-founded GM Tech Solutions in January 2018, providing a wide range of services including network design, IT infrastructure governance, and technical support. Mychael's expertise also includes a recent position with Experis as a Microsoft 365 Concierge, delivering remote support for small businesses, and prior roles at AT&T and BUSINESS AT&T focusing on customer solutions and enterprise account management. Mychael is pursuing a Bachelor of Science in Cybersecurity from the University of Phoenix, building upon a solid educational foundation.