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Jeneefer Cardona has accumulated extensive experience in customer support and analysis across various industries. Currently serving as a Cardholder Support Representative at Ganaz, Inc. since June 2023, Jeneefer previously worked as a Customer Service Specialist at Alorica from October 2021 to June 2023. Additionally, Jeneefer spent over a decade at the Secretaría de Asuntos Administrativos y de Seguridad de la Presidencia SAAS, holding the role of Analista de información from April 2009 to June 2021, and began professional career as a Control de Calidad - QA at Banco Industrial Guatemala from January 2005 to October 2008. Jeneefer's educational background includes degrees in English language and literature, as well as several diplomas in strategic analysis and public administration from notable institutions such as Universidad Rafael Landívar and Instituto Nacional de Estudios Estratégicos en Seguridad INEES.