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Richard James possesses extensive experience in product management and operations, having held various leadership roles at Gamma since April 2012, including Head of Product Management and Senior Product Manager for UCaaS. Prior to joining Gamma, Richard worked at Carphone Warehouse from September 2008 to February 2012, where responsibilities included Operations Support and Second Line Support. Richard's diverse expertise encompasses business analysis, project management, and customer experience improvement, demonstrating a strong foundation in both technical and operational aspects of product development and support.