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Mark Davis has extensive experience in customer support, currently serving as a Customer Support Specialist at Gamesight since October 2017. Prior to this role, Mark held various positions at TypeFrag.com from 2007 to June 2024, culminating in the role of Director of Customer Support. Responsibilities included managing a team of customer support representatives, overseeing billing requests, developing escalation processes, and improving support performance through workflow enhancements. Mark also supervised a team, assisted with billing issues, and contributed to software quality assurance efforts, ensuring effective communication and resolution of customer concerns across multiple channels.