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Todd Madsen currently serves as Vice President and Head of Client Technical Support & Implementation at Galileo Financial Technologies since November 2020. Previously, Todd held various leadership roles at NICE inContact from January 2014 to November 2020, including Sr. Director and Head of Client Technical Support & Implementation, where responsibilities expanded to leading global technical support operations. Todd's career began at XO Communications in November 2000, culminating in the role of Area Client Service Manager, overseeing client services professionals in multiple regions. Todd possesses extensive experience in customer success and technical support management, focusing on delivering exceptional client experiences and supporting talented engineering teams.