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Eloise Ponting is an experienced professional in customer retention and talent attraction, currently serving as the Head of Customer Retention at Gaia, where the focus is on leveraging AI for recruitment via social media. Eloise's background includes roles such as Senior Account Manager at WeLove9am, Employer Brand & Talent Attraction Manager at a University hospital, and Communications Consultant with expertise in strategy planning and employee engagement at Macapont. Previous positions also feature leadership in client account management at Routes 4 Media, volunteer recruitment strategy development at Martlets Hospice, and brand management at BARE BIOLOGY LTD. Eloise has a solid foundation in recruitment and talent attraction from earlier roles at B&Q and Avenue House Consulting, complemented by CIPD Level 5 qualifications in Human Resources Management.