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Lucy Kirby

Senior Customer Success Manager at G2

Lucy Kirby is an accomplished professional with extensive experience in customer success and sales across multiple sectors. Currently serving as a Senior Customer Success Manager at G2, Lucy supports EMEA customers in leveraging their customer insights. Prior experience includes a Senior Account Executive role at Gartner, achieving notable growth and accolades, and positions at Crystal Interactive, where key account management and sales strategy were central responsibilities. Lucy's background also includes freelance market research in emergency healthcare, roles in hospitality, and a foundational position at Seymorpowell with responsibilities in sales and marketing. Academically, Lucy holds a First Class Honours degree in Psychology with Business Management from the University of Buckingham. Training in social media marketing, negotiation, and project management complements professional expertise.

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