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Shadell Jamison is an experienced IT professional with a strong background in help desk support, system administration, and technical troubleshooting. Currently serving as a Help Desk Analyst at The Frances Xavier Warde School since February 2020, Shadell provides comprehensive support for various technologies, ensuring timely resolution of Help Desk tickets and assisting with A/V setups. Previous roles include IT Support Technician II at Switchfast Technologies, where management of Active Directory and workstation troubleshooting were key responsibilities, and System Administrator at Acceptance Solutions Group, focusing on user management and security protocols. Earlier experience at the University of Chicago involved computer maintenance and imaging, while a position as Help Desk Specialist at Société Générale emphasized problem resolution and software installation. Shadell holds a degree in Computer Science from Northeastern Illinois University.