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Dylan Mann has extensive work experience in various roles related to ServiceNow development. Dylan started their career in 2012 at Price Chopper Supermarkets-Market 32, where they worked in customer service and eventually became a supervisor responsible for maintaining the store's standards and ensuring positive customer experiences. In 2017, they joined Jahnel Group as a ServiceNow Application Developer, specializing in custom application and service portal development. Dylan also became a certified professional in System Administration and Application Development on the ServiceNow platform. In 2019, Dylan took on the role of ServiceNow Development Team Lead at Jahnel Group, leading a team and overseeing projects. In 2022, they joined FX Innovation as a ServiceNow Developer.

Dylan Mann's education history begins in the year 2013 when they attended Hudson Valley Community College. During this time, Dylan pursued an Associate of Arts and Sciences (A.A.S.) degree in Liberal Arts and Sciences, General Studies, and Humanities. They completed their studies at Hudson Valley Community College in 2014.

In 2015, Dylan went on to enroll at The College of Saint Rose, where they pursued a Bachelor of Science in Management. Dylan specialized in Leadership with a minor in Computer Science. Their studies at The College of Saint Rose lasted until 2017, when they successfully obtained their Bachelor's degree.

In addition to their formal education, Dylan has also obtained various certifications. In August 2017, they became a Certified ServiceNow System Administrator and a ServiceNow Application Developer, earning these certifications from ServiceNow. More recently, in March 2020, Dylan obtained the ITIL Foundation Level certification from AXELOS Global Best Practice.

Based on the provided information, no assumptions can be made about Dylan's current employment or further educational pursuits beyond what is directly mentioned.