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Delroy Wynter is a seasoned professional in customer experience management with a strong background in team leadership and performance optimization. Currently serving as Customer Experience Manager at Futures Housing Group since January 2022, Delroy previously held the position of Team Manager in the Property Services Department at Nottingham Community Housing Association from July 2020 to December 2021. Prior to this, Delroy was Contact Center Team Leader at Futures Housing Group, where responsibilities included managing staff performance and ensuring adherence to SLAs. Delroy's earlier experience includes a role as Team Leader at Domestic & General, focusing on coaching agents to meet KPIs and enhancing sales strategies.