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Gergana Vladaitcheva is an experienced operations and account management professional currently serving as the Head of Operations for the Asia market at Fuse Media since August 2018. Prior to this role, Gergana held leadership positions as the VIP and PVIP Account Managers Team Leader and as a VIP Account Manager, focusing on enhancing client experiences and managing significant customer portfolios. Gergana's prior experience includes working as a VIP Account Manager at SBTech from October 2016 to July 2018, where responsibilities also included maintaining client relationships and driving retention through targeted sales efforts. Educational qualifications include a Bachelor's degree in Chinese Language - Economics and Trade from Beijing Language and Culture University and dual Master's degrees in East Asia Cultures and International Relations from Sofia University St. Kliment Ohridski.