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Chloé Potard is an experienced professional in customer success and digital project management, currently serving as the Head of Customer Success at Furious Squad since June 2021, overseeing a team of Customer Success Managers, product experts, and customer support staff while optimizing delivery and developing internal processes. Prior experience includes roles as Customer Success Team Lead and Customer Success Manager at the same organization, where Chloé implemented and trained staff on Furious solutions and managed user feedback. Previously, from November 2016 to May 2021, Chloé held the position of Responsable du pôle Digital Production at DISKO, leading a team of web project managers and optimizing project methodologies. Earlier experience as a Chef de projet marketing digital at Grenade & Sparks involved managing digital projects and strategic recommendations for notable clients such as L'Oréal and Disneyland Paris. Chloé holds a Master's degree in digital marketing from INSEEC Grande Ecole and has a Bachelor of Business Administration from Laurea University of Applied Sciences and Brest Business School.