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James Phan has extensive work experience in various technical roles. James worked at Funraisin from 2020 to present, starting as a Support Specialist and later transitioning to Implementation Specialist and then Implementation Lead. In these positions, they handled tasks ranging from customer support and troubleshooting to implementation and QA of custom functionality for client sites. James also conducted training sessions for the wider team and collaborated with project managers, designers, and developers to implement site and event content.

Prior to Funraisin, James worked at Indra in 2020 as a Support Engineer, where they implemented a video management solution for Sydney Trains' CCTV upgrade project. James also monitored network and IT infrastructure events and resolved issues when possible.

In 2019, James worked as a Compliance Officer at Services Australia, performing complex analysis, audit tasks, and data extraction to ensure correct decisions regarding customer needs and entitlements. James also liaised with other government agencies for data assessment.

Before that, James had a role as a Web Developer from 2018 to 2020. Additionally, they worked at Intellifix from 2016 to 2018 as a Field Support Technician, providing technical support, installation, and troubleshooting for various devices.

Overall, James Phan has a diverse background in technical roles, showcasing their expertise in project management, implementation, support, and troubleshooting.

James Phan attended Western Sydney University from 2016 to 2019, where they pursued a Bachelor of Information and Communications Technology with a focus on Mathematics.