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Mélodie Renoux is a seasoned professional in the funeral services industry, currently serving as the Responsable de la Relation Client et l’Assistance au Décès at FUNECAP GROUPE since May 2016, overseeing a team of over 35 individuals. This role involves managing a telephonic assistance platform for families during funerary processes and includes responsibilities such as team restructuring, client relationship strategy development, and partnership management. Prior experience includes managing two agencies and developing client communication strategies at Groupe ROC.ECLERC, along with roles focused on funeral advisory and marketing. Mélodie holds a Master's in Wedding Planning and a Bachelor's in Marketing, reflecting a diverse skill set in client relations and business development.