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Rikard Pendergrass is an experienced professional currently serving as a Client Experience Analyst at FundApps since January 2023, where responsibilities include enhancing client experience by documenting bugs and maintaining knowledge base articles. Prior experience includes a role as a QA Operations Analyst at Mobot, focusing on automated QA test plans and documentation of test results. Additionally, Rikard worked as a Senior Program Specialist at the U.S. Department of State, addressing complex citizenship cases and identifying potential fraud indicators. Earlier positions include Adherence Manager at the Florida Department of Health, providing HIV education and compliance counseling, and Human Services Specialist III at the Oregon Department of Human Services, assessing eligibility for assistance programs. Rikard holds a Master of Science in Law & Policy from Nova Southeastern University and a Bachelor of Science in Anthropology from Portland State University.