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Feras Mohs has extensive work experience in customer support and technical services. Feras is currently the Director of Customer Support at Fullmind, a position they have held since October 2021. Prior to this, Feras worked at Edmentum from 2008 to 2023, where they held various roles such as Technical Services Manager, Tier II Support Manager, Support Manager, Incident Specialist, and Technical Specialist. In these roles, Feras was responsible for performing hardware, software, and network upgrades for government departments and institutions, as well as installing, maintaining, troubleshooting, and repairing various systems. Feras also had experience in approving, installing, configuring, testing, and maintaining Cache Servers. Feras is skilled in customer support, technical services, and incident management.

Feras Mohs obtained a Master's degree in Telecommunication Management from Saint Mary's University of Minnesota in Winona, MN, from 2002 to 2004. Feras also studied Computer Information Systems at Winona State University from 1998 to 2003. In addition to their formal education, Feras has obtained various certifications from LinkedIn on topics such as self-improvement modeling, navigating politics as a senior leader, diversity and inclusion in a global enterprise, and other leadership-related skills. The LinkedIn certifications were obtained between September and November 2019.