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Briana Brown is a skilled professional with extensive experience in business development and customer success across various industries. Currently serving as a Business Development Representative at Fullbay since August 2023, Briana is focused on enhancing operational efficiencies for heavy-duty repair shops through cloud-based management software. Prior roles include Digital Customer Success Manager at Routeware, Inc., where Briana launched a digital customer success team and implemented strategies to improve client engagement and retention. Additionally, Briana has excelled as an Enrollment Specialist at Academic Partnerships, and as an Enrollment Counselor at Aspen University, demonstrating remarkable success in exceeding enrollment goals. Educational credentials include a Master's degree in Adult Education and Training from the University of Phoenix and a Bachelor’s degree in Human Communication from Arizona State University.