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Katie Yates TechIOSH, PCQI, AIEMA has extensive experience in safety, compliance, and quality management. Katie currently serves as the Head of Safety & Compliance at Fulcrum Group, a leading provider of utility infrastructure and services in the UK. Prior to this, Katie worked as a Compliance Manager at Matrix Networks Ltd, an Independent Connections Provider. Katie also held various roles at DDL Group, including Operations / Quality Manager, Operations Manager, Call Centre Manager, Call Centre Supervisor, Call Centre Team Leader, and Call Centre Agent. Katie's expertise lies in overseeing operational aspects and ensuring quality assurance in various industries.