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Shaima Saleh is a Senior Manager of Global Customer Service Information Technology at FTI Consulting, overseeing the management of globally distributed Centers of Excellence focusing on AV Support, Event Management, and Engagement Management. With a career spanning from 2005 to present, Shaima has held various technical and managerial roles, including managing IT services across North and South America and ensuring high service levels at organizations such as IMTAS and CherryRoad Technologies. Throughout the professional journey, Shaima has demonstrated expertise in team development, operational efficiency, and customer satisfaction, while leveraging technology to meet business objectives.