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Peter Lee is a seasoned IT professional with extensive experience in helpdesk support and IT operations. Currently serving as the Lead Helpdesk Support Engineer at FTI Consulting since June 2008, Peter manages IT support for over 300 end users and oversees a team in San Francisco, ensuring reliable 24/7 on-call support across multiple locations. Previously, Peter held roles as Supervising Helpdesk Support Engineer at Pay By Touch and Lead Helpdesk Support Engineer at Deloitte, where responsibilities included supporting over 1500 users and coordinating national IT initiatives. Early career experience includes serving as a Technical Support Technician at PwC, focusing on both user support and training for new employees. Peter's expertise in IT support is bolstered by a solid educational foundation from City College of San Francisco.