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Fernando Gonçalves has over a decade of experience in customer relationship management within the education sector. Currently serving as Gerente de relacionamento com o cliente at FTD Educação since August 2019, Fernando previously held the position of Coordenador de relacionamento at SOMOS Educação from November 2012 to August 2019. Responsibilities included managing receptive service teams, monitoring performance indicators, conducting training for new employees, and overseeing back-office operations related to post-sale processes. Fernando holds a degree in Comunicação Social - Rádio, TV e Internet from Universidade Anhembi Morumbi, completed between 2015 and 2018, and an Ensino Médio degree from Escola Estadual Antônio Raposo Tavares, completed between 2009 and 2011.