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Samantha Otero is an accomplished professional with extensive experience in customer success and support within the non-profit sector. Currently serving as Customer Success Lead at FrontStream since August 2021, Samantha assists non-profit organizations in enhancing their fundraising initiatives and increasing online transaction revenue. Previously, as a Customer Success Manager, Samantha managed a portfolio of over 50 non-profit organizations, implementing fundraising strategies to drive revenue growth. Samantha's career at FrontStream began as an Onboarding Specialist and included roles as a Customer Support Representative, where troubleshooting and client training were key responsibilities. Prior experience includes serving as Front of House Manager at Jethros from February 2017 to March 2020, focusing on delivering exceptional customer service in a high-volume environment. Samantha Otero holds a degree from HACC, Central Pennsylvania's Community College, earned between August 2008 and August 2010.