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Abin Thomas has a diverse work experience in technical support and client support roles. Currently, they are the Director of Client Support at FRONTSTEPS. Prior to that, they served as the Senior Manager of Premium Support at the same company. Before joining FRONTSTEPS, Abin worked at WellSky as a Manager of Technical Support from November 2018 to January 2022. In this role, they recruited and hired team members, managed direct reports, and handled customer escalations. Abin also has experience at NCR Corporation, where they served as a Technical Support Manager from August 2014 to July 2017. In this position, they managed multiple support teams and worked closely with various departments and technology users. Abin also worked as an SQL Support Analyst at NCR Corporation from September 2013 to August 2014.

Abin Thomas pursued their Bachelor's degree in Computer Information Systems from DeVry University between 2011 and 2013.