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Tonya Taylor has extensive experience in customer service and support, having held various roles at Frontpoint since April 2013, where the positions included Director of Customer Experience, Senior Manager, Customer Support Manager, Customer Support Trainer, and Customer Support Specialist. Prior to this, Tonya Taylor worked at Comcast from July 2010 to April 2013 as a Bulk Services Account Manager, demonstrating a strong background in managing client relationships and enhancing customer satisfaction.