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Emily Bell is an accomplished professional in Customer Excellence with extensive experience in enhancing customer satisfaction and operational efficiency. Currently serving as the Manager of CX Quality and Voice of the Customer at Frontpoint, Emily has previously excelled as the Manager of CX Quality Assurance & Customer Insights at GEOTAB, where key initiatives included administering a CX Quality Management Program that ensured high standards in customer interactions. At ComF5, Emily supervised training and technical writing, significantly improving customer support operations by implementing a knowledge base that reduced call handle times.