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Karen Freeman is a Senior Marketing Operations Manager at Frontdoor, Inc. since March 2018, overseeing major CRM and Renewal initiatives while leading an operational team to achieve renewal goals. Prior roles at Frontdoor include Marketing Platform Product Manager and CRM Marketing Operations Manager, where responsibilities included managing relationships with campaign management providers and executing CRM marketing campaigns across multiple platforms. Earlier experience includes serving as a CRM Marketing Analyst at ServiceMaster and a Regional Database Marketing Supervisor at Caesars Entertainment, where data segmentation and campaign reporting were key focus areas. Karen Freeman holds an Associate of Arts and Sciences in Business Administration and Management from Northwest Mississippi Community College and has further education from the University of Mississippi.