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Joyce Mills is an experienced professional currently serving as a Command Center Analyst at Grubhub since December 2017, where responsibilities include monitoring call center trends and performance across multiple channels to ensure adequate staffing. Previously, Joyce held roles at Grubhub as a Senior Restaurant Care Specialist and Corporate Care Specialist, excelling in technical support and high-volume request management. Joyce has considerable tutoring experience at FrogTutoring and has worked in various customer service and food service positions at Shiftgig and LM Catering. Joyce holds a BA in Gender and Women's Studies from the University of Illinois Chicago, complemented by a minor in Public Administration and departmental distinction.