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Sermad Awan began their work experience in 2018 as a Technical Support Specialist at KeepTruckin. In this role, they collected customer support requests and bugs and communicated these issues to the product and engineering teams. Sermad also provided support through email, chat, and voice channels and evaluated existing tools to develop solutions for scaling the support function. In 2022, Sermad joined Freterium as a Business Development Associate. No further details about this role are provided.

Sermad Awan pursued their Bachelor's degree in Computer Engineering from Bahria University from 2010 to 2014.