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Swetha D. is an accomplished Customer Success professional with extensive experience leading teams and driving customer engagement at Freshworks, where Swetha currently serves as Lead for Customer Success in Continental Europe. With a strong background in managing multi-million dollar accounts, Swetha has a proven track record of enhancing customer satisfaction, retention, and expansion. Previous roles include managing Customer Success teams in Europe, optimising customer relationships at Facilio, and contributing to the growth of startups such as ReportGarden. Swetha is also actively involved in the Women of Customer Success community, committed to empowering women in the industry. Swetha's educational background includes a Bachelor of Technology in Electronics from Jawaharlal Nehru Technological University.