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Ronald Heijnen is an experienced account management professional currently serving as the Lead - Account Manager at Freshworks since October 2021, focusing on managing top-tier customers in Benelux, Nordics, and Emerging Europe. Prior roles at Freshworks included Senior Account Manager and Account Manager for mid-market customers. Ronald's experience extends to HP, where various roles were undertaken from August 2017 to September 2021, overseeing account management for Corporate and Enterprise sectors. Earlier, Ronald worked at Pepperminds from May 2014 to July 2017 as Team Captain, where responsibilities included training and guiding sales personnel, along with direct sales to individuals for charitable donations and subscriptions. Ronald holds a Master of Science in Marketing Management from Tilburg University and has completed several educational programs from various institutions, including Avans University of Applied Sciences and Kellebeek College.