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Rick Munoz is a seasoned professional with extensive experience in project management and software implementation across various companies in the tech industry. Currently serving as the Lead Engagement Manager at Freshworks since January 2021, Rick oversees customer interactions during software deployment, managing project scopes and changes. Previous roles include Engagement Manager at Wurk, where Rick successfully managed multiple HR software implementations, and Implementation Manager at Xactly Corp, responsible for leading numerous projects while maintaining communication between teams. Rick began their career as a Software Engineer at Encompass Technologies, contributing to software development for the alcohol distribution sector. Rick holds a Bachelor of Business Administration in Computer Information Systems from Colorado State University.