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Ramkumar Murugan is an accomplished professional currently serving as the Head of Digital Customer Success at Freshworks, where responsibilities include overseeing a global team dedicated to enhancing customer satisfaction and expanding subscriptions for the Digital business, which generates over 100 million USD in annual recurring revenue. Previously, Ramkumar led the Sales division for Freshteam, Freshworks's HR Business Solution. Prior experience includes serving as an Account Executive at Uber, where efforts focused on establishing enterprise partnerships for Uber for Business, and as a Senior Manager at Mahindra Comviva, where Ramkumar drove business development for innovative payment solutions across Europe, the Middle East, and North Africa, achieving remarkable revenue growth. Earlier career stages included various roles in business development at Mahindra Comviva and a foundational position at Cognizant. Ramkumar holds an MBA from the Indian Institute of Management Bangalore and a B.Tech in Information Technology from Anna University Chennai.