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Jessica Marga Smith is an experienced professional currently serving as an Account Manager at Fresha since October 2021, where responsibilities include building partnerships and driving business growth on the platform. Previously, Jessica was a UX Design Student at the UX Design Institute for a year, gaining expertise in user-centered design during the Covid-19 pandemic. Prior experience includes serving as the Student Experience/Onboarding and Operations Manager at Sassoon from September 2015 to September 2021, where Jessica managed global student bookings and contributed to significant enrollment growth. Additionally, Jessica worked as a Salon Manager and Senior Stylist at Barry Alan from July 2011 to July 2015, refining skills in customer service and team leadership. Jessica holds a Professional Diploma in UX Design from the UX Design Institute and an NVQ Level 2 in Hairdressing from City College Norwich.