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Alex Vlad is an experienced professional in customer experience management, currently serving as Global Customer Experience Manager at Fresha since February 2019, following roles as Senior Customer Experience Specialist and Customer Experience Specialist. Prior experience includes working at Mindbody from February 2014 to April 2018 in various roles, such as Premium Account Manager, Social Media Specialist, Customer Technical Support Specialist, and Onboarding Specialist, where responsibilities included providing technical support, project management, and customer engagement. Alex Vlad holds a Bachelor of Education in Foreign Languages, Literatures, and Linguistics from Universitatea „Valahia” din Târgoviște, obtained in July 2008.