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Isabelle Koss is a Customer Relationship Specialist at FREITAG since December 2022, with previous roles including Sustainability Ambassador and Customer Care Representative at Stanley/Stella from September 2020 to November 2022. Isabelle has experience in external communications with Green Office for KU Leuven and volunteered with Fashion Revolution Belgium, focusing on social media and event management. Demonstrating a strong foundation in customer service, Isabelle worked as a staff member at Lac Souterrain de St-Léonard, a marketing and communication professional at OBRA | Hecho a Mano, an interviewer at GfK, and in various roles at Chupenga and McDonald's. Isabelle holds a Master of Business Administration in Business Administration and Management with a focus on Sustainability Management from KU Leuven, along with Bachelor's degrees in Business Management and Marketing, and additional educational credentials from Southwestern University of Finance and Economics and Freie Universität Berlin.