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Jena Peterson currently holds the position of Senior Customer Experience Consultant at ShowingTime+/Zillow Group since May 2023, while also serving as a Partner Experience Consultant at dotloop/Zillow Group since May 2021. Jena has a diverse background in customer support and broadcasting, with experience as a Voice Actor since 2004. Previous roles include Client Support Specialist at American National, Resolution Specialist at UnitedHealth Group, and various positions at Expedia, Inc., where Jena worked closely with hotel partners on complex inquiries and resolutions. Jena's early career included positions as a Lodging Support Agent and a Flight Attendant at GoJet Airlines. Jena earned a degree from Southern New Hampshire University between 2010 and 2014.