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Jake F. has a diverse work experience spanning over several companies and roles. Jake started their career at Discover Financial Services in 2001, working in various operational roles until 2009. Jake then joined eBay as an ebay Buyer Protection role. From 2010 to 2012, they worked at Discover Financial Services as a Customer Insights Manager, overseeing testing campaigns and leading projects. Jake then moved to The Home Depot as a Contact Center Manager in 2012, managing a team of supervisors and call center representatives. In 2013, they joined Xerox as a Director of Contact Center Operations, responsible for overall management of the call center and financial forecasting. In 2016, they joined Freedom Financial Network as a Sr. Director of Customer Service, and subsequently held roles as a Sr. Director of Sales and currently serves as the Vice President of Service Operations for Freedom Debt Relief. In this role, they oversee contact center operations and overall management of call center and operations Directors, Managers, and Representatives. Overall, Jake F. has a strong background in call center operations, customer service, sales, and management.

Jake F. has a Bachelor's Degree in Business, Management and Marketing from Western Governors University. In addition, they have obtained a Project+ certification from CompTIA in April 2014.